---
title: Your Poor Sales Skills Create Bad Customers!
description: Salespeople teach their prospects and clients to mistreat them by not taking control of the selling situation with improved sales skills.
image: https://thesaleswhisperer.com/hubfs/Blog-files/soggy_diaper_equals_poor_inbound_sales.jpg
---

[Skip to content](https://thesaleswhisperer.com/blog/your-poor-sales-skills-create-bad-customers#main-content)

[![Wes Schaeffer is The Sales Whisperer®](https://thesaleswhisperer.com/hs-fs/hubfs/wes-header-lockup.png?width=1560&height=360&name=wes-header-lockup.png)](https://www.thesaleswhisperer.com/)

- Work With Me
  
  Show submenu for Work With Me 
  
    - [Fix Your Follow-Up](https://thesaleswhisperer.com/follow-up)
    - [Best Day Ever](https://thesaleswhisperer.com/best-day-ever)
    - [HANK The AI](https://thesaleswhisperer.com/hank)
    - [12 Weeks To Peak™](https://thesaleswhisperer.com/12-weeks-to-peak)
    - [48-Hour Fix](https://thesaleswhisperer.com/48-hour-fix)
    - [Start](https://thesaleswhisperer.com/start)
    - [Blog](https://thesaleswhisperer.com/blog)
    - [The Daily](https://thesaleswhisperer.com/daily)
- [Speaking](https://thesaleswhisperer.com/sales-keynote-speaker)
- [Podcast](https://thesaleswhisperer.com/podcast)
  
  Show submenu for Podcast 
  
    - [Podcast Guests](https://thesaleswhisperer.com/podcast-guests)
- [About](https://thesaleswhisperer.com/about)

Open main navigation

Close main navigation

- Work With Me
  
  Show submenu for Work With Me 
  
    - [Fix Your Follow-Up](https://thesaleswhisperer.com/follow-up)
    - [Best Day Ever](https://thesaleswhisperer.com/best-day-ever)
    - [HANK The AI](https://thesaleswhisperer.com/hank)
    - [12 Weeks To Peak™](https://thesaleswhisperer.com/12-weeks-to-peak)
    - [48-Hour Fix](https://thesaleswhisperer.com/48-hour-fix)
    - [Start](https://thesaleswhisperer.com/start)
    - [Blog](https://thesaleswhisperer.com/blog)
    - [The Daily](https://thesaleswhisperer.com/daily)
- [Speaking](https://thesaleswhisperer.com/sales-keynote-speaker)
- [Podcast](https://thesaleswhisperer.com/podcast)
  
  Show submenu for Podcast 
  
    - [Podcast Guests](https://thesaleswhisperer.com/podcast-guests)
- [About](https://thesaleswhisperer.com/about)
- [Get The Daily](https://thesaleswhisperer.com/daily)

[Get The Daily](https://thesaleswhisperer.com/daily)

 Jun 13, 2025

# Your Poor Sales Skills Create Bad Customers!

![Picture of Wes Schaeffer](https://thesaleswhisperer.com/hs-fs/hubfs/Wes%20Schaeffer%2c%20The%20Sales%20Whisperer%20black%20white.png?width=50&name=Wes%20Schaeffer%2c%20The%20Sales%20Whisperer%20black%20white.png) [Wes Schaeffer](https://thesaleswhisperer.com/blog/author/wes-schaeffer)

Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://thesaleswhisperer.com/blog/your-poor-sales-skills-create-bad-customers) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://thesaleswhisperer.com/blog/your-poor-sales-skills-create-bad-customers) [Twitter icon](https://twitter.com/intent/tweet?url=https://thesaleswhisperer.com/blog/your-poor-sales-skills-create-bad-customers) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://thesaleswhisperer.com/blog/your-poor-sales-skills-create-bad-customers) [envelope icon](mailto:?body=https://thesaleswhisperer.com/blog/your-poor-sales-skills-create-bad-customers)

After you watch this, drop me an email if you don't cringe more than a little because you realize your clients are doing this to you all the time!

When I meet people and tell them the name of my company, the dialogue goes something like this,

> **New Acquaintance:** "Oh, The Sales Whisperer!? That's an interesting name. Is it like 'The Dog Whisperer?'" **Me:** "Yes, it is." **NA:** "Oh. So you can train my salespeople?" **Me thinking to myself:** (Of course I can TRAIN anyone but what they mean is "Can you make my salespeople better because I have no idea how to get them to produce predictable profits.") "How do you know your salespeople are trainable:" (Read this article on [why you must ask questions your prospects can't answer.](https://thesaleswhisperer.com/blog/professional-selling-skills-17)) **NA:** (Long pause, tilted head, uncomfortable scratch of the neck...) "Hmmm. That's a good question. May I get your card?"

[![Score My Pipeline](https://no-cache.hubspot.com/cta/default/443614/interactive-178194433547.png)](https://thesaleswhisperer.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIYjJIWhoD9HBDtIS%2FFs5eKzym9h18fajz2AFQJHTDi98jCVu2GY8seIkQ4joOh5wWvv9KHGClA8FA2L0%2FAjkKnNtNHNblubiQPYN5FrOY2vSXLFM7lo8qM5A28kjeEds5zfMZshHwHVloggLR%2BTbykuTbpSLNlXc9maoPiCTeP9So8wGz9A%2BmVObEiM5LfiAPuP3gADYKE&webInteractiveContentId=178194433547&portalId=443614)

 

Most salespeople do not understand that you have the right and can develop the ability to both **control** the selling situation and to **fire** your clients if they are nitpicking you to death.

Contrary to popular belief, the role of the salesperson is not to talk and educate and ham it up, or to be a prospect's/buying agent's punching bag.

Your job is to [**ask questions they can't answer**](https://thesaleswhisperer.com/blog/professional-selling-skills-17) and identify areas in which you can help your prospect. Then help them take possession, implement, and benefit from your offering.

If you wouldn't **haggle** over the cost of a CD at Walmart by offering half price only to get offended when they throw you out on your ear, don't let your prospects and clients do it to you.

Learn to tilt your head like the kid in the music store or the chef in the restaurant, look at your haggling prospects like they are crazy and say,

> I'd be happy to lower my price. Which features and options would you like me to remove from my proposal?"

Stand tall.

Internalize and fully comprehend and appreciate the value of your offering and of YOU!

Learn to [ONLY call on **decision-makers**](https://thesaleswhisperer.com/blog/second-guess).

Ask insightful questions.

Go on meaningful, pre-qualified appointments with mutually agreed-upon agendas for the meetings, including the agreement to make a decision at the conclusion.

[![Twelve weeks. Live deals. We start in 48 hours. Book The Fit Call](https://no-cache.hubspot.com/cta/default/443614/interactive-184500196010.png)](https://thesaleswhisperer.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJLa1B0vzaA1qlBQcQzyz6tyXiZpyMGYVnroIGmq0OLfCVOKUfq%2ByywQNMpnXXa2PIIUhss05xX8y0lD%2F%2BoczY7Von0bqHXbg70I9jCLlkaVC%2F0lXJYcH3pL16S9F1WjmwGRvJVebuNv%2BrNtF1L%2FHeY%2BOgkegMDLYZwuACex4yFdlOFwmivrMDLo%2BdTbDHMzgIdMx8YBcm555GmkT0bjDig&webInteractiveContentId=184500196010&portalId=443614)

Do this and you will sell more, faster, at higher margin, with less stress and more fun in 90 days or less, **guaranteed**.

If you'd like a little help, ask your question at "[How Do I Make The Sale?](https://thesaleswhisperer.com/blog/to-make-every-sale-recognize-every-sales-step)"

Market like you mean it.  
Now go sell something.

[custom AI solution development](https://thesaleswhisperer.com/blog/topic/custom-ai-solution-development), [Sales Training](https://thesaleswhisperer.com/blog/topic/sales-training), [ROI of AI](https://thesaleswhisperer.com/blog/topic/roi-of-ai)

## Related posts

[![F-Words Are Killing Your Sales](https://thesaleswhisperer.com/hs-fs/hubfs/Words%20of%20Wes.jpg?height=200&name=Words%20of%20Wes.jpg)](https://thesaleswhisperer.com/blog/f-words-are-killing-your-sales)

[Sales Training](https://thesaleswhisperer.com/blog/topic/sales-training), [ROI of AI](https://thesaleswhisperer.com/blog/topic/roi-of-ai)

## [F-Words Are Killing Your Sales](https://thesaleswhisperer.com/blog/f-words-are-killing-your-sales)

![Picture of Wes Schaeffer](https://thesaleswhisperer.com/hs-fs/hubfs/Wes%20Schaeffer%2c%20The%20Sales%20Whisperer%20black%20white.png?width=50&name=Wes%20Schaeffer%2c%20The%20Sales%20Whisperer%20black%20white.png) [Wes Schaeffer](https://thesaleswhisperer.com/blog/author/wes-schaeffer) 

 Jun 13, 2025

You wouldn't use "f-words" in mixed company or in church or

[Read more](https://thesaleswhisperer.com/blog/f-words-are-killing-your-sales)

[![Chicken Strips, Gravy, & Sales Lessons From The Deep South — AI-powered sales insights from Wes Schaeffer, The Sales Whispere](https://thesaleswhisperer.com/hs-fs/hubfs/Blog_Featured_Images/pexels-33068077.jpg?height=200&name=pexels-33068077.jpg)](https://thesaleswhisperer.com/blog/selling-skills-training-a-sales-lesson-from-the-deep-south)

[custom AI solution development](https://thesaleswhisperer.com/blog/topic/custom-ai-solution-development), [Sales Training](https://thesaleswhisperer.com/blog/topic/sales-training), [ROI of AI](https://thesaleswhisperer.com/blog/topic/roi-of-ai)

## [Chicken Strips, Gravy, & Sales Lessons From The Deep South](https://thesaleswhisperer.com/blog/selling-skills-training-a-sales-lesson-from-the-deep-south)

![Picture of Wes Schaeffer](https://thesaleswhisperer.com/hs-fs/hubfs/Wes%20Schaeffer%2c%20The%20Sales%20Whisperer%20black%20white.png?width=50&name=Wes%20Schaeffer%2c%20The%20Sales%20Whisperer%20black%20white.png) [Wes Schaeffer](https://thesaleswhisperer.com/blog/author/wes-schaeffer) 

 Jun 13, 2025

Back-Against-The-Wall Selling In April of 1998, I was living in Mobile, AL, to be near my father....

[Read more](https://thesaleswhisperer.com/blog/selling-skills-training-a-sales-lesson-from-the-deep-south)

[![Sales Enablement 101 — AI-powered sales insights from Wes Schaeffer, The Sales Whisperer](https://thesaleswhisperer.com/hs-fs/hubfs/Blog_Featured_Images/pexels-6016350.jpg?height=200&name=pexels-6016350.jpg)](https://thesaleswhisperer.com/blog/introduction-to-sales-enablement)

[custom AI solution development](https://thesaleswhisperer.com/blog/topic/custom-ai-solution-development), [Sales Training](https://thesaleswhisperer.com/blog/topic/sales-training), [ROI of AI](https://thesaleswhisperer.com/blog/topic/roi-of-ai)

## [Sales Enablement 101 (That Means No B.S.)](https://thesaleswhisperer.com/blog/introduction-to-sales-enablement)

![Picture of Wes Schaeffer](https://thesaleswhisperer.com/hs-fs/hubfs/Wes%20Schaeffer%2c%20The%20Sales%20Whisperer%20black%20white.png?width=50&name=Wes%20Schaeffer%2c%20The%20Sales%20Whisperer%20black%20white.png) [Wes Schaeffer](https://thesaleswhisperer.com/blog/author/wes-schaeffer) 

 Jun 13, 2025

What is sales enablement and why should you care? Sales enablement is the art and science of...

[Read more](https://thesaleswhisperer.com/blog/introduction-to-sales-enablement)

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Wes Schaeffer",
    "url" : "https://thesaleswhisperer.com/blog/author/wes-schaeffer"
  },
  "dateModified" : "2026-07-04T14:48:38.970Z",
  "datePublished" : "2025-06-13T14:37:04.000Z",
  "headline" : "Your Poor Sales Skills Create Bad Customers!",
  "image" : [ "https://thesaleswhisperer.com/hubfs/Blog-files/soggy_diaper_equals_poor_inbound_sales.jpg" ],
  "mainEntityOfPage" : {
    "@id" : "https://thesaleswhisperer.com/blog/your-poor-sales-skills-create-bad-customers",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://thesaleswhisperer.com/hubfs/wes-header-lockup.png"
    },
    "name" : "Fixer Wes"
  }
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://thesaleswhisperer.com/#organization",
  "@type" : "Organization",
  "founder" : {
    "@id" : "https://thesaleswhisperer.com/#wes"
  },
  "legalName" : "TSW Group, Inc.",
  "logo" : {
    "@type" : "ImageObject",
    "url" : "https://thesaleswhisperer.com/hs-fs/hubfs/Wes%20Schaeffer%20The%20Business%20Fixer%20white.png"
  },
  "name" : "The Sales Whisperer®",
  "sameAs" : [ "https://www.instagram.com/fixerwes", "https://x.com/fixerwes", "https://www.linkedin.com/in/thesaleswhisperer/", "https://www.youtube.com/@TheSalesWhispererWes" ],
  "url" : "https://thesaleswhisperer.com/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://thesaleswhisperer.com/#website",
  "@type" : "WebSite",
  "name" : "The Sales Whisperer®",
  "potentialAction" : {
    "@type" : "SearchAction",
    "query-input" : "required name=search_term_string",
    "target" : {
      "@type" : "EntryPoint",
      "urlTemplate" : "https://thesaleswhisperer.com/hs-search-results?term={search_term_string}"
    }
  },
  "publisher" : {
    "@id" : "https://thesaleswhisperer.com/#organization"
  },
  "url" : "https://thesaleswhisperer.com/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://thesaleswhisperer.com/#wes",
  "@type" : "Person",
  "alternateName" : "The Sales Whisperer",
  "image" : "https://thesaleswhisperer.com/hubfs/wes-suit-forward.jpeg",
  "jobTitle" : "Founder",
  "name" : "Wes Schaeffer",
  "sameAs" : [ "https://www.instagram.com/fixerwes", "https://x.com/fixerwes", "https://www.linkedin.com/in/thesaleswhisperer/", "https://www.youtube.com/@TheSalesWhispererWes" ],
  "url" : "https://thesaleswhisperer.com/about",
  "worksFor" : {
    "@id" : "https://thesaleswhisperer.com/#organization"
  }
}
```