Ontraport vs. Keap CRM

Ontraport vs. Keap CRM

"One more thing… if your organization is very salesperson heavy, Ontraport lacks traditional sales features such as Opportunities and Pipelines. You’ll need something like Salesforce.com for that sort of thing..."

• Phone: Monday thru Friday - 7:00 am - 5:00 pm Arizona (I call as early as 6:00 AM and reach support so I think Keap is ramping up their support hours and will be officially expanding them soon.)
• Chat: 24/7 but they seem to get flooded from time to time and go offline.

I'll give Ontraport support an "A" because they have better phone support as well as chat. (I'd give them an A+ if they had 24/7 chat.) I'll give Keap support an "A" because they have 24/7 chat. (I'd give them an "A+" if they offered greater hours of phone support.

However, compared to fat cats like Salesforce and Microsoft Dynamics, which charge extra for support, Keap and Ontraport are rock stars in the area of support.

Having chat support is a dream for me.

I use it all the time.

It sometimes takes a little longer during peak hours for Keap to answer the chat support but when I don't have a life-or-death question I can open the chat window, post my question, get the answer when they get to it and move on.

Ontraport vs. Keap Pricing

To compare avocados to avocados (apples are too simple), let's look at Keap's streamlined pricing (as of April 2015) and Ontraport's four levels.

• Setup^
  • Keap - $599 - My team of Keap Consultants and I spend more time helping new users create and/or document a sales and marketing process as we do showing them how to use the Keap software during the Kickstart. That type of marketing, sales, technology and business advice, support and assistance is not free and one does not develop it cheaply. (When you order Keap through me I add in a couple of extra hours of setup and support. You also get to participate in my weekly "Keap Mastermind" call at no extra charge so that's 4 hours of extra, live, free support and Keap training the very first month alone.)
  • Ontraport - $0 Setup - Includes two hours of private setup and support at no charge! If you are a die-hard do-it-your-selfer and like to change your own oil, mow your own grass, clean your own kitchen and hand wash your own car, having nobody help you get started and not being charged for nobody helping you get started is a good deal.
  • By requiring an up-front investment and a commitment from you to dive in and automate your business, I feel like Keap is doing you a favor. We all focus on whatever we invest our hard-earned dollars into.

Who gets the nod on pricing? 

• If money is tight and you don't need a full-blown CRM or a more robust shopping cart, Ontraport is great.
• If you need to send a ton of emails and just need the email sequence automation, Ontraport is great.
• If you need a CRM and don't want to juggle and pay for an email marketing tool and a CRM, Keap is great.
• If you need professional coaching and assistance to transition from your current platform(s) into your new sales and marketing automation engine, Keap is great.

Overall it has to be Ontraport. Not only do they now have their Basic edition for smaller businesses or new entrepreneurs, they also have a non-profit pricing model as well as overall higher limits on emails, contacts and even users when you take into consideration that you can have multiple concurrent logins simultaneously in your Ontraport account.

How To Decide Ontraport vs. Keap

I pay not-a-little-bit of money for continuing education, mastermind memberships and private consulting for myself.

Motivated, dedicated entrepreneurs know the power of leveraging the brains, experience and motivation of experts.

That being said, not all Ontraport or Keap Consultants are created equally, so choose wisely how and from whom you purchase your application. My team consists of multiple Keap Certified Consultants, a former Keap Success Coach who now does the initial training and setup for new clients, two API developers for advanced integration and "supercharging" your Keap application, two copywriters, two Wordpress website developers, two graphics designers and an assistant.

When you order your Ontraport or Keap application through me you will have access to my entire team as needed.

I cover strategy and mapping your best course of action. Phly does the initial training to help you accelerate down the path we created together. Daniel steps in for "Ninja tricks" and API coding if needed. Hugo will create new banner ads, logos, and/or graphics as needed. I'll assist with scripts, website, landing page, and/or email content creation as part of your normal $999 to $2,999 setup.

We can then support you on a retainer for as long as you desire to make sure you are growing as quickly as possible.

 We have been using databases and CRMs since the mid-90s.

I've used Salesforce since 2004 and was certified at Dell to help them deploy it to their 3,000 North American sales staff from 2007 to 2008. I've used marketing automation software since 2006.

So feel free to contact me if you still have questions on which to buy: Ontraport vs. Keap, and I'll help you make the best decision for you and your business.